How does billing work for non-US customers?
Q&A regarding VAT & currency conversions.
While we are based in the US, our software allows you to analyze content across a variety of countries. As a result, our international customers often have a few specific questions:
Do you collect VAT?
Content Harmony is a non-EU provider, and we do not currently have VAT registration. VAT will not be applied to any Content Harmony charges or invoices. Instead, your business should account for VAT using a reverse charge basis.
What is the currency we’re charged in?
Content Harmony is a US-based company, so we charge in US Dollars. Unfortunately, this means we don’t have control over the exchange rate you’re charged. Your bank or credit card provider will set any exchange rates and fees.
Our payments are all handled by Stripe.com, so you can expect them to be processed similarly to other SaaS services that you use.